Support
When something needs attention, you reach a human.
TriNetra runs 24/7 — and so does the accountability behind it. Here's exactly what happens when you need us.
How to reach us
Three ways in, one owner on the other end.
In-platform
Raise a request directly inside TriNetra — it lands with the team that owns your engagement, with full context attached.
A dedicated support inbox comes with your account, confirmed during onboarding. Until then, Let's Connect reaches the same team.
Response commitments
Commitments in writing, not vibes.
Response-time commitments — first-response targets and update cadence for every severity level — are published at contract, agreed in writing before your engagement starts.
Escalation
Every request has an owner and a next step.
If either goes missing, escalate — the path runs from your support contact to your account lead to SecurityBoat leadership, and it's short by design.